This is EFTEX: we’re friendly, personable, easy to deal with, creative, agile, solution focused, decision makers and disruptors.
For more than 20 years our team has worked with our clients to deliver exciting and cutting-edge technology. From our early days rolling out Australia’s first independent ATM network to developing new payment processing capabilities and expanding into new cash management and digital payment solutions, what we achieve is due to the considerable skills, expertise, and passion of our people.
EFTEX is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, disability, or parental responsibilities. We consider all qualified applicants for roles, including applicants who are holders of temporary protection Visas.
We are committed to an inclusive work environment and aim for a diverse workforce.
Current Positions
EFT Payments Services Delivery Manager
Join Our Team!
Are you a seasoned leader in the payments industry looking to make a significant impact?
EFTEX is seeking an EFT Payments Services Delivery Manager to oversee our dynamic 24/7 operations supporting ATM, POS, and Online payments clients across Australia and beyond. This role is vital in ensuring that our EFTEX Payment Systems and Services consistently deliver high levels of client satisfaction while remaining efficient, reliable and resilient.
Key Responsibilities:
- Service Delivery Metrics: Define, monitor, and review system availability and service delivery metrics, implementing performance improvement initiatives and ensuring compliance with industry standards.
- Team Leadership: Mentor and lead cross-functional teams to optimise processes and enhance customer satisfaction.
- Maintenance Management: Schedule and execute system maintenance outages to cause least disruption, coordinating closely with the Client Account Management team.
- Incident Management: Oversee the management of unplanned incidents, ensuring effective communication with clients and partners and timely service restoration.
- Root Cause Analysis: Collaborate with stakeholders to analyse services disruption and implement strategies to mitigate future risks.
- Performance Reporting: Analyse payment system performance data and provide actionable insights to stakeholders.
You will bring to the role:
- Education: Relevant certifications in IT Service Management, Project Management, Lean, or Six Sigma will be highly regarded.
- Experience: Minimum of 5 years in the payments industry with a focus on managing Technology Services delivery.
- Technical Skills: Strong understanding of EFT Payments systems, payment processing technologies, and performance monitoring tools.
- Analytical Skills: Proven ability to analyse complex data sets and derive actionable strategies.
- Communication Skills: Excellent verbal and written communication abilities, adept at presenting information to various stakeholders.
- Leadership Experience: Demonstrated success in leading and managing cross-functional teams effectively.
Desired Attributes:
- Strong organisational skills with meticulous attention to detail.
- Ability to thrive in a fast-paced, dynamic environment.
- Flexibility to adapt to changing priorities and demands.
Why Join EFTEX?
At EFTEX, we believe in fostering an innovative and collaborative work environment. As part of our team, you will have the opportunity to shape the future of payment services and ensure our clients receive the highest level of service. We offer competitive salaries, professional development opportunities, and a commitment to work-life balance.
If you’re ready to take on a challenging and rewarding role as our EFT Payments Services Delivery Manager, we want to hear from you!
Apply Now!
Submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for this role.
EFTEX is an equal opportunity employer and values diversity in our workforce. We encourage all qualified candidates to apply.
Apply Online